Claims Service

We realize that each policy sold is a promise of service; A promise we're prepared to keep. That's why we use our own trained adjusters, whenever possible, insuring that your claim will be settled quickly and fairly by personnel who know our policy and understand our service philosophy. Our claim service include:

• Contact standards ensuring you'll be promptly contacted after reporting a loss, in most cases that same day.
• After-hours service allowing you to report losses after normal business hours, on week ends and on holidays, by calling 1-800-367-3743
• EIGlass Program, 1-800-552-ERIE, simplifying the auto glass repair replacement process. The program is designed to speed the claims process, to offer 24-hour claims reporting service and to be flexible enough for you to decide who should repair or replace your windshield.
• Direct Repair Program allowing you to select your own body shop or one of numerous participating body shops. Participating body shops will directly bill The ERIE, les your deductible, as an added convenience to you.

It is because of this very commitment to the promise of service that The ERIE continually receives distinguished marks for service from independent consumer orginizations. And it is what has earned The ERIE its long-standing reputation for providing fast, fair and courteous claims service.